Frequently Asked Questions - FAQ
Q: Do you deliver the tickets to my Home or HotelA: We will deliver the tickets to your home if the event takes place in your Country/City otherwise we will ship the tickets to your Hotel few days prior to the event date.
Q: How can I inform the hotel (or apartment) I will be using during the event?A You just have to Login to your account with us and use the shipping address area of your purchase order to inform it.
Q: I have no address to inform and so need to get tickets at the stadium. What to do?A: All you have to do is writing on the comments area of your order a request for a pick-up point and thus you will receive all the instructions by email.
Q: Can I get seats together?A: We always try to allocate all tickets from the same order seating together but the guarantee that we provide is for pairs of seats next to each other.
Q: What is CVV inside the payment step?A: These are 3 digits at the back of the credit card.
Q: In case the date or venue or time of the event has changed and due so I cant longer make it. Can I get a refund?A: Since these changes are completely out of our control, we are unable to offer any refunds.
Q: What is the currency that will be invoiced?A: All payments will be taken in Euros even if the original price offered on our site is in a different currency.
Q: . When will I get my tickets delivered?A: We are sending tickets by courier service like DHL or similar 2 to 3 days before the event and they are usually delivered to the customers 1 or 2 days before the event. In case of late release of the tickets, we can schedule a pick-up point for the same day of the event but in this case you will receive an email with full information and instruction.
Q: Is it possible to receive my tickets earlier?A: Due to the nature of our business, tickets are not usually released earlier than 1 week before the event, so we can't guarantee an earlier shipment and delivery.
Q: Why the face value of the ticket I received from you is lower than the price I have paid?A: We get the tickets on the secondary market for events that are usually sold out long in advance. The price of tickets on the secondary market is driven by demand and is usually is much higher than the face value (the price printed on the ticket).
Q: Why there is a difference between your categories and the categories printed on the tickets?A: We have decided to offer clear options in a standardized way instead of all different categories originally offered for the several events in different venues that we are dealing with. Being so, our categories may be different from the original categories and may be selected according to the description available on our site.